Privacy Policy for Laser Chiropractic

Legal Business Name: Laser Chiropractic
Brand Name: Laser Chiropractic
Effective Date: January 1, 2024 (Updated for SMS Compliance)

At Laser Chiropractic ("we," "us," or "our"), we are committed to protecting our patients' and clients' privacy and personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information across all our services, including chiropractic care, acupuncture, cupping, and spinal decompression. We aim to provide transparency regarding how your data is handled and ensure full compliance with all applicable privacy regulations, including HIPAA.

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Schedule an appointment online or by phone.

  • Fill out patient intake and health history forms.

  • Contact us through our website, email, or phone.

  • Subscribe to our newsletter or SMS notifications.

  • Provide feedback or reviews.

  • Participate in surveys or promotional activities.

Types of Personal Information

This information may include:

  • Contact Information: Name, email address, phone number, mailing address.

  • Personal Details: Date of birth, gender, emergency contact information.

  • Health Information: Medical history, symptoms, treatment records, insurance information.

  • Communication Preferences: SMS opt-in status, email preferences.

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, device information, and pages visited to improve our website functionality and user experience.

2. How We Use Your Information

Healthcare Services

We use your personal and health information primarily to:

  • Provide chiropractic care, acupuncture, cupping, and spinal decompression treatments and consultations.

  • Maintain accurate medical records and treatment history.

  • Coordinate care with other healthcare providers when necessary.

  • Process insurance claims and billing.

Communication and Administrative Purposes

  • Schedule, confirm, and manage appointments.

  • Send appointment reminders via email, SMS, or phone calls.

  • Communicate about your treatment plans and follow-up care.

  • Respond to your inquiries and provide customer support.

  • Send newsletters and health-related information (with your consent).

Business Operations

  • Improve our services and patient experience.

  • Analyze website usage to enhance functionality.

  • Comply with legal and regulatory requirements.

  • Maintain business records and operational efficiency.

3. Information Sharing and Disclosure

When We Share Your Information

We may share your personal and health information in the following circumstances:

  • Healthcare Providers: With other doctors, specialists, or healthcare professionals directly involved in your treatment and care coordination.

  • Insurance Companies: For claims processing, pre-authorization, and benefits verification.

  • Business Associates: With HIPAA-compliant service providers who help us operate our practice (e.g., billing companies, IT support, appointment scheduling systems).

  • Legal Requirements: When required by law, court orders, subpoenas, or regulatory authorities.

  • Emergency Situations: To protect your health and safety or that of others when immediate action is necessary.

TCR COMPLIANCE STATEMENT (CRITICAL FOR SMS):

Mobile Opt-in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. This data is used solely by Laser Chiropractic for the purposes for which consent was provided.

What We Do NOT Do

We do not and will never:

  • Sell, rent, or trade your personal information to third parties for marketing purposes.

  • Share your health information for non-healthcare related marketing without your explicit consent.

  • Provide your contact information to unrelated businesses or marketers.

  • Use your information in ways not described in this privacy policy.

4. HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain the privacy and security of your protected health information.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal information.

  • Request corrections to your information.

  • Request restrictions on use of your information.

  • Request a copy of your medical records.

7. SMS / Text Messaging Policy (TCR Compliant)

This section outlines the specific terms governing your consent to receive text messages from Laser Chiropractic.

7.1 Consent to Receive SMS Messages:

We only send SMS messages to individuals who have provided explicit express written consent to receive such communications. This consent is obtained when you fill out website forms and check the SMS consent checkbox. By opting into our SMS program, you agree to receive text messages from us. You understand that consent is not a condition of receiving our services.

7.2 Purpose and Types of Messages:

You agree to receive messages from Laser Chiropractic for purposes including:

Customer Care: Direct patient interactions, enabling us to provide essential support and communication regarding their chiropractic care. This includes sending appointment reminders to ensure timely visits and delivering follow-up communications to support ongoing treatment, address patient needs, and provide general assistance related to our services (chiropractic care, acupuncture, cupping, and spinal decompression).

7.3 Message Frequency:

Message frequency will vary depending on your treatment schedule and communication needs.

7.4 Message and Data Rates:

Message and data rates may apply to any messages sent to or from you. Standard message and data rates charged by your mobile carrier may apply. Please consult your mobile carrier for details regarding your specific messaging plan.

7.5 Opt-Out Instructions:

You can stop receiving SMS messages from Laser Chiropractic at any time. Simply reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed. No further messages will be sent unless you explicitly opt back in.

7.6 Help and Support:

If you need assistance or have questions regarding our SMS program, you can reply HELP or INFO to any message you receive from us, or contact our office directly at (913) 305-3686 or by email at staff@laserchiro.com.

7.7 Third-Party Providers for SMS:

We may use third-party service providers (such as RingCentral) to facilitate our SMS communications. These providers are contractually bound to handle your data in accordance with this Privacy Policy and applicable laws, acting solely as our service providers for message delivery.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Laser Chiropractic
11720 W 135th St, Overland Park, KS 66221
Phone: (913) 305-3686
Email: staff@laserchiro.com
Website: https://www.laserchiro.com/